City of Victor Harbor Library Services Review

Consultation has now concluded. We'll keep you updated on what's next.

Earlier this year, the City of Victor Harbor asked for your feedback on its library. This was a part a broader review of services offered by the library in order to see if things can be done differently to achieve better results, gain efficiencies and better meet the needs of our community.

A snapshot of the results is provided in the document library (right), as well as a more detailed consultation report.

What we learnt from listening to you

From all the comments and feedback, we have identified seven common themes to your feedback:

  • Accessibility – opening hours and car parking
  • Facility – amenity, feel and usefulness of the spaces and meeting rooms
  • Collections – expanding the collection of books available in the library to better meet customers needs
  • Events and programs – a desire for more adult events and training opportunities
  • Our People – staff and volunteers in the library are helpful and friendly
  • Technology – improving the equipment and software available, and providing more assistance
  • Communication – opportunities to better communicate library news and events

Where to from here?

The responses we received showed that our library is more than a place to borrow books. It is an important community hub.

The extensive information we have gathered from library users and the wider community will be used along with other investigations and benchmarking to finalise a report that will assist us with future planning for the library.

There are also a number of shorter term actions that will be implemented as a result of this consultation including:

  • Introducing overflow car parking behind the Meal on Wheels building
  • Improving library collections based on feedback and suggestions received through the survey and other conversations
  • Providing designated ‘quiet times’ in the library during the week
  • Upgrading our public IT equipment

Thanks for your involvement

We would like to thank everyone who took the time to complete our satisfaction survey. Your contribution to our library services review is highly valued.

Earlier this year, the City of Victor Harbor asked for your feedback on its library. This was a part a broader review of services offered by the library in order to see if things can be done differently to achieve better results, gain efficiencies and better meet the needs of our community.

A snapshot of the results is provided in the document library (right), as well as a more detailed consultation report.

What we learnt from listening to you

From all the comments and feedback, we have identified seven common themes to your feedback:

  • Accessibility – opening hours and car parking
  • Facility – amenity, feel and usefulness of the spaces and meeting rooms
  • Collections – expanding the collection of books available in the library to better meet customers needs
  • Events and programs – a desire for more adult events and training opportunities
  • Our People – staff and volunteers in the library are helpful and friendly
  • Technology – improving the equipment and software available, and providing more assistance
  • Communication – opportunities to better communicate library news and events

Where to from here?

The responses we received showed that our library is more than a place to borrow books. It is an important community hub.

The extensive information we have gathered from library users and the wider community will be used along with other investigations and benchmarking to finalise a report that will assist us with future planning for the library.

There are also a number of shorter term actions that will be implemented as a result of this consultation including:

  • Introducing overflow car parking behind the Meal on Wheels building
  • Improving library collections based on feedback and suggestions received through the survey and other conversations
  • Providing designated ‘quiet times’ in the library during the week
  • Upgrading our public IT equipment

Thanks for your involvement

We would like to thank everyone who took the time to complete our satisfaction survey. Your contribution to our library services review is highly valued.